Ups & Downs

At certain periods,

I reali like and enjoy my job when I manage to bring hope and positive change to my clients' lives by being able to help them achieve financial independence. Recently my client thank me on the phone for helping him find the job that he is currently working now and he actually said that he loves his job! Oh man...I was exhilarated to hear this from him and it's my first time to hear ppl say such positive remarks about their job. You may wonder what is the job that I recommended him? It's merely a cleaner in a private school! I must congratulate him on his attitude instead. It is really his attitude that makes him who he wants to be. I am happy for him. I love self-motivating clients and it's who they are that gives me reassurance to what I am doing!

On other times,

I feel stressed out by my job when there seems to be 101 things to do by the end of each and every single day. Sending out reminder letters, meeting clients to disburse vouchers, writing reply letters to MP, making referrals to social agencies, writing social reports, doing data entry, calling employers to find job, contacting clients on HP to ask this and do that, entertaining incoming phone calls, attending walk-in clients without appointment, making home visits, doing HDB screening, changing recommendation details, doing follow-up sessions with existing clients etc. It is no surprise that every colleague has the experience of staying back late or coming in the weekends just to finish doing the never-ending cases.

But nothing is worse than when I need to handle difficult and demanding clients who refuse to budge and just expecting help from us without showing effort in helping themselves. I can't stand rude clients with poor attitude. With regards to such ppl, I admit I tend to forget about service excellance and often let my emotions rule over my head. Sometimes I can feel my blood boil with the attitude that they potray and I will reflect back the attitude that they deserve. To the extent that I want to elicit them to hit me if they dare and complain me to the press if they want. It's challenging and frustrating at the same time though to me its more of the latter. Hopefully, as times goes, I will know better on how to handle such people as I very much dread meeting unreasonable ones.

What is life if without all these perks and downs at work? Haa.... (cold laughter)